Help and FAQ

Where do you deliver?

Kids Play Offline delivers to Canada only. Available options are displayed at checkout.

How do I track my order?

As soon as your order is processed and tracking is available, you will receive the corresponding information.

How do I choose a product?

Each product page presents the characteristics, the contents of the set, and the age indications for the product. Please take the time to review them before making your purchase.

Write to us as soon as possible. We will assist you based on the processing status of your order.

How do I request help for a return?

For any request regarding a return or refund, please contact our customer service. Full terms and conditions will be indicated in the returns policy.

How to contact us?

Visit our Contact page: we will be happy to help you.