Politique d’expédition

Shipping Policy

At Kids Play Offline, we currently ship orders to addresses in Canada only.

Order Processing

Orders are normally prepared for fulfilment within 1 to 3 business days after the order is placed. Processing time may be longer during high-demand periods, holidays, or when a product requires additional supplier confirmation.

An order cannot be changed or cancelled once it has entered fulfilment or has been shipped. If you need help with an order, please contact us as soon as possible at support@kidsplayoffline.com.

Estimated Delivery Time

After an order is dispatched, standard delivery to Canada generally takes 7 to 18 days. Please allow up to 20 days for delivery in remote areas or during busy periods, carrier disruptions, severe weather, customs processing, or other circumstances outside our control.

Delivery dates are estimates, not guarantees. The most up-to-date delivery information will be shown through the tracking link when tracking becomes available.

Shipping Charges

Shipping charges are calculated and displayed at checkout before payment.

For standard shipping within Canada, shipping charges may vary depending on the order and the products purchased.

The applicable shipping fee will always be clearly displayed at checkout before payment.

Tracking

When tracking is available, we will send it to the email address used at checkout. Tracking updates may take a short time to appear after a package has been handed to the carrier.

Separate Shipments

If your order contains more than one item, items may be shipped separately and may arrive on different dates. You will not be charged an additional shipping fee unless this is clearly displayed at checkout before payment.

Address Accuracy

Please review your shipping address carefully before placing your order. Kids Play Offline is not responsible for delays, failed deliveries, or additional shipping costs caused by an incorrect or incomplete address supplied at checkout.

Delayed, Lost, or Delivered-but-Missing Packages

If your tracking has not updated for an extended period, your package appears lost, or tracking shows that it was delivered but you cannot locate it, please contact us at support@kidsplayoffline.com with your order number. We will review the tracking information and investigate with the relevant shipping partner before confirming the available resolution.